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who picked up the call was found dead. abc's david wright brings us this look at the dark side of practical jokes. >> hello, good morning. >> oh, hello there. could i please speak to kate, please, my granddaughter. >> oh, yes, just hold on. >> reporter: as this prank phone call by two australian djs went viral around the world. >> if this has worked, it's the easiest prank call we've ever made. >> reporter: one can only imagine that the nurse that put the call through must have been mortified. >> it is with deep sadness that i can confirm the tragic death of a member of our nursing staff, jacintha saldanha. everyone is shocked by the loss of a much-loved and valued colleague. >> reporter: today, the duke and duchess of cambridge echoed that sentiment. their royal highnesses were l k looked after so wonderfully well at all times. their thoughts and prayers are with jacintha saldanha's family, friends and colleagues at this very sad time. >> hello, i'm just after my granddaughter kate. >> reporter: suddenly, that joke at the expense of kate's care givers. >> when is a good time
that door, so we thought he had followed us down there and then we let her in and she said she saw a guy laying there dead with a gun beside him and we heard a gunshot before that. >> reporter: for law enforcement, a nightmare scenario. a shooting rampage in a mall packed with christmas shoppers. and because it was late afternoon, there were dozens of kids there hoping to see santa and there were also reports that there was a christmas concert under way right in the vicinity of the shooting. >> the idea that you can walk into a mall or any other location, a movie theater and shoot people is very intoxicating for these people, and they'd love to be able to control life and death. >> reporter: authorities have so far not identified the shooter or discussed any possible motive, but this incident now joins a grizzly list of other senseless shootings. this year alone, 12 people killed, 58 wounded at this aurora, colorado, movieplex in july. six people called at this wisconsin sikh temple. now add to that this shopping mall. >> i believe people will be more reticent to go to a mall just becaus
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